NEWS AND UPDATES

MIDVAAL LAUNCHES VIRTUAL AGENT AUTOMATION TO IMPROVE SERVICE DELIVERY
January 25, 2024

news

Midvaal Local Municipality has launched a 24-hour, 7-day automated virtual agent to enhance service delivery functions and provide improved services.

Through this initiative, residents will have access to features such as viewing account statements, lodging complaints, and obtaining service delivery schedules and notices.

The virtual agent will have additional resident-centric services, like payment of fines and accounts. The payment functionality will become available towards the latter part of March 2024.

The municipality is committed to improving the resident experience, increasing accessibility, and promoting service excellence.

The automated virtual agent compliments the existing customer complaints centre, which currently operates from 06:00 to 22:0 on a daily basis.

The virtual agent is accessible from the WhatsApp platform via 081 876 0408.

While the virtual agent boasts various capabilities, as of now, it does not provide the service of alerting emergency services in case of such incidents. Therefore, emergencies should continue to be reported directly to the Fire Department via 016 360 7500 / 016 340 5911.

The new initiative paves the way for access to seamless services in a way that is convenient to residents, communities and businesses, heralding a new age for service delivery in Southern Gauteng.

“We remain steadfast in our commitment to solving challenges through innovation and creativity. This is to ensure that we enhance the lives of our people and further grow Midvaal into an island of Excellence,” says Executive Mayor, Peter Teixeira.

ISSUED ON BEHALF OF THE OFFICE OF THE OFFICE OF THE MAYOR:

Yours in Service Excellence.

#PeoplesMayor

For media enquiries, please contact;

Hettie Fowlds
Communications Officer
HesterF@Midvaal.gov.za/ 016 360 7627

Idah Satikhe
Senior Media Officer: Office of the Executive Mayor
MokgadiS@midvaal.gov.za  or 010 494 3112